Shipping and Cancellation Policy

Products must be picked up in person at the store after payment, upon presentation of the online rental receipt. The same rental terms apply to both online rentals and in-store rentals (see below). The rental period begins as agreed, in accordance with the time specified online. If the customer is unable to pick up the items as agreed, the customer is personally responsible for any lost rental time. Rented equipment cannot be exchanged, modified, or canceled except in cases of force majeure or illness. This also applies to online rentals.

Rentals made in-store can be paid for in cash, with major credit cards, or using the Smartum, Edenred, Eazybreak, and Epassi apps. Online rentals can be paid for using online banking credentials and major credit cards.

Rental Terms and Conditions

Terms and Conditions for Equipment Rental Shops.
Terms and Conditions for Equipment Rental Shops for EU Citizens
The Finnish Ski Resort Association (hereinafter SHKY) and the Consumer Ombudsman have negotiated the following terms and conditions for equipment rental shops, which were approved by the Consumer Ombudsman on October 31, 2006.
The terms and conditions were updated on October 18, 2019.

1. APPLICATION OF THE TERMS OF THE AGREEMENT

1.1 These terms and conditions apply to consumers (renters) and equipment rental shops affiliated with the Finnish Ski Resort Association (lessors), as well as their staff.

2. LANDLORD'S LIABILITY

2.1 The rental company is responsible for the condition of the equipment rented from it in exchange for payment and for ensuring that the bindings are properly adjusted.

2.2 The Lessor shall not be liable for any damage caused by a circumstance or event beyond the Lessor’s control that the Lessor could not reasonably have taken into account in the course of its leasing operations.

2.3 The landlord must

2.3.1 Install the bandages in accordance with the brand-specific instructions provided by the importer or representative of the equipment.

2.3.2 Adjust the straps according to the information provided by the customer, following the brand-specific instructions provided by the importer or representative.

3. LEASE AGREEMENT

3.1 A written agreement must be entered into for the rental of equipment, which must specify at least the following:

3.1.1 Name of the lessor, name of the ski resort, and contact information

3.1.2 Tenant's name, address, and phone number

3.1.3 Equipment for rent

3.1.4 A non-standard tie adjustment value at the customer’s request (otherwise, ties are adjusted according to the table based on information provided by the customer)

3.1.5 Any defects or damage that may be present in the rental equipment

3.1.6 The renter's weight and skill level for adjusting the bindings

3.1.7 Lease Term

3.1.8 Rental fee

3.1.9 Approval by the landlord and tenant

3.1.10 Reference to applicable general terms and conditions

3.2 In the case of a group, the agreement may be made as a single contract covering the entire group. The agreement must include, at a minimum, the lessor’s name and the name of the ski resort, as well as contact information, and the name, weight, and skill level of each lessee. The group leader’s information is recorded as the lessee’s personal and contact information. The group leader signs the agreement on behalf of the lessee. In addition, the rental period and the rental price must be recorded in the agreement.

4. VERIFICATION OF THE TENANT’S IDENTITY

4.1 The tenant is required to provide proof of identity.

5. USE OF RENTAL EQUIPMENT

5.1 Upon accepting the rental agreement, the renter is granted the right to use the rented equipment for personal purposes on the ski resort’s open slopes and designated downhill runs that have been groomed for skiing. The renter may not transfer the rented equipment to another person.

6. LIABILITY OF THE TENANT AND THE LANDLORD

6.1 The lessee must provide the information necessary for adjusting the straps (weight and flex level).

6.2 The Lessee is responsible for the accuracy of the information provided.

6.3 The Renter is obligated to handle the rented equipment with care and in such a way that it is not damaged or lost.

6.4 The renter may not alter any adjustments made to the bindings at the rental shop. If adjustments need to be made, they must be performed by rental shop staff. Any changes to the adjustments must be noted in the rental agreement.

6.5 You may not make any markings on the rental equipment, nor may you remove or detach any parts from it.

6.6 If the equipment requires repairs, the lessee must bring it to the lessor for repair.

6.7 The lessor is responsible for ensuring that the restraints are adjusted in accordance with the information provided by the lessee.

6.8 The lessor is responsible for ensuring that the helmets provided for rent meet the legal requirements for personal protective equipment.

7. PROCEDURES IN THE EVENT OF EQUIPMENT MALFUNCTIONS, DAMAGE, OR THEFT

7.1 The Lessee is obligated to notify the Lessor without delay of any loss or destruction of the equipment, damage to the equipment, and/or defects in the equipment.

7.2 In the event of theft, the lessee must report the incident to the police.

8. THE TENANT’S LIABILITY FOR DAMAGES

8.1 The lessee is obligated to compensate for any loss or damage to the leased equipment at its fair market value, unless the lessee can demonstrate that he or she has taken due care of the leased equipment.

8.2 The Lessor must notify the Lessee of any damage to the equipment that is detected during an external inspection at the time the equipment is returned or without delay after the Lessor has detected the damage. The Lessee is liable for compensation as follows:

8.2.1 Repair costs for broken equipment, as per the service price list.

8.2.2 The fair market value of any rental equipment or part thereof that is beyond repair or has been lost.

8.2.3 The lessee is not separately liable for compensation for normal wear and tear of the equipment.

9. RENT

9.1 The rental fee is paid either at the time of rental or upon return.

9.2 The rental rate is based on the time used or a pre-agreed price.

10. RETURNING EQUIPMENT

10.1 The equipment must be returned no later than the end of the rental period.

10.2 If the lessee wishes to extend the lease term, this must be agreed upon with the lessor before the lease term expires.

10.3 If the lessee returns the rental equipment late or fails to return it at all, the lessor may charge additional rent for the period until the equipment is returned or found.

11. LIABILITY FOR DAMAGES CAUSED TO THE TENANT OR A THIRD PARTY

11.1 By accepting this rental agreement, the renter confirms that they are aware of the risks associated with the relevant activity and the use of the equipment they are renting.

11.2 The lessor is liable to the lessee or a third party for any damage caused by the proper use of the leased equipment for its intended purpose, provided that the lessor has

11.2.1 damage caused by one’s own actions

11.2.2 has modified the rental equipment contrary to the information provided by the lessee.

11.2.3 has provided the lessee with equipment that, according to the information provided by the lessee, is not suitable for the lessee.

11.3 In all other respects, the lessee shall be liable for any damage caused by its activities to itself or to a third party in accordance with the applicable principles governing liability for damages.

12. GOVERNING LAW

These terms and conditions are governed by the law of the place of performance of the service, namely Finnish law.

13. DISPUTES

13.1 Disputes shall primarily be resolved through negotiations between the tenant and the landlord. If the parties cannot reach an agreement regarding compensation, the lessee may refer the matter to the Consumer Disputes Board (www.kuluttajariita.fi) for resolution or file a lawsuit in the district court of their place of residence. Before referring the matter to the Consumer Disputes Board, the tenant must contact the Consumer Advisory Service of the Finnish Competition and Consumer Authority (www.kuluttajaneuvonta.fi). If the landlord files a lawsuit, it must be filed in the district court of the tenant’s place of residence within the EU.

In the event of a dispute, the terms of the agreement in the original language shall apply.

Terms and conditions of equipment rental companies for citizens of non-EU countries

1. APPLICATION OF THE TERMS OF THE AGREEMENT

1.1 These terms and conditions apply to consumers (renters) and equipment rental shops affiliated with the Finnish Ski Resort Association (lessors), as well as their staff.

2. LANDLORD'S LIABILITY

2.1 The rental company is responsible for the condition of the equipment rented from it in exchange for payment and for ensuring that the bindings are properly adjusted.

2.2 The Lessor shall not be liable for any damage caused by a circumstance or event beyond the Lessor’s control that the Lessor could not reasonably have taken into account in the course of its leasing operations.

2.3 The landlord must

2.3.1 Install the bandages in accordance with the brand-specific instructions provided by the importer or representative of the equipment.

2.3.2 Adjust the straps according to the information provided by the customer, following the brand-specific instructions provided by the importer or representative.

3. LEASE AGREEMENT

3.1 A written agreement must be entered into for the rental of equipment, which must specify at least the following:

3.1.1 Name of the lessor, name of the ski resort, and contact information

3.1.2 Tenant's name, address, and phone number

3.1.3 Equipment for rent

3.1.4 A non-standard tie adjustment value at the customer’s request (otherwise, ties are adjusted according to the table based on information provided by the customer)

3.1.5 Any defects or damage that may be present in the rental equipment

3.1.6 The renter's weight and skill level for adjusting the bindings

3.1.7 Lease Term

3.1.8 Rental fee

3.1.9 Approval by the landlord and tenant

3.1.10 Reference to applicable general terms and conditions

3.2 In the case of a group, the agreement may be made as a single contract covering the entire group. The agreement must include, at a minimum, the lessor’s name and the name of the ski resort, as well as contact information, and the name, weight, and skill level of each lessee. The group leader’s information is recorded as the lessee’s personal and contact information. The group leader signs the agreement on behalf of the lessee. In addition, the rental period and the rental price must be recorded in the agreement.

4. VERIFICATION OF THE TENANT’S IDENTITY

4.1 The tenant is required to provide proof of identity.

5. USE OF RENTAL EQUIPMENT

5.1 Upon accepting the rental agreement, the renter is granted the right to use the rented equipment for personal purposes on the ski resort’s open slopes and designated downhill runs that have been groomed for skiing. The renter may not transfer the rented equipment to another person.

6. LIABILITY OF THE TENANT AND THE LANDLORD

6.1 The lessee must provide the information necessary for adjusting the straps (weight and flex level).

6.2 The Lessee is responsible for the accuracy of the information provided.

6.3 The Renter is obligated to handle the rented equipment with care and in such a way that it is not damaged or lost.

6.4 The renter may not alter any adjustments made to the bindings at the rental shop. If adjustments need to be made, they must be performed by rental shop staff. Any changes to the adjustments must be noted in the rental agreement.

6.5 You may not make any markings on the rental equipment, nor may you remove or detach any parts from it.

6.6 If the equipment requires repairs, the lessee must bring it to the lessor for repair.

6.7 The lessor is responsible for ensuring that the restraints are adjusted in accordance with the information provided by the lessee.

6.8 The lessor is responsible for ensuring that the helmets provided for rent meet the legal requirements for personal protective equipment.

7. PROCEDURES IN THE EVENT OF EQUIPMENT MALFUNCTIONS, DAMAGE, OR THEFT

7.1 The Lessee is obligated to notify the Lessor without delay of any loss or destruction of the equipment, damage to the equipment, and/or defects in the equipment.

7.2 In the event of theft, the lessee must report the incident to the police.

8. THE TENANT’S LIABILITY FOR DAMAGES

8.1 The lessee is obligated to compensate for any loss or damage to the leased equipment at its fair market value, unless the lessee can demonstrate that he or she has taken due care of the leased equipment.

8.2 The Lessor must notify the Lessee of any damage to the equipment that is detected during an external inspection at the time the equipment is returned or without delay after the Lessor has detected the damage. The Lessee is liable for compensation as follows:

8.2.1 Repair costs for broken equipment, as per the service price list.

8.2.2 The fair market value of any rental equipment or part thereof that is beyond repair or has been lost.

8.2.3 The lessee is not separately liable for compensation for normal wear and tear of the equipment.

9. RENT

9.1 The rental fee is paid either at the time of rental or upon return.

9.2 The rental rate is based on the time used or a pre-agreed price.

10. RETURNING EQUIPMENT

10.1 The equipment must be returned no later than the end of the rental period.

10.2 If the lessee wishes to extend the lease term, this must be agreed upon with the lessor before the lease term expires.

10.3 If the lessee returns the rental equipment late or fails to return it at all, the lessor may charge additional rent for the period until the equipment is returned or found.

11. LIABILITY FOR DAMAGES CAUSED TO THE TENANT OR A THIRD PARTY

11.1 By accepting this rental agreement, the renter confirms that they are aware of the risks associated with the relevant activity and the use of the equipment they are renting.

11.2 The lessor is liable to the lessee or a third party for any damage caused by the proper use of the leased equipment for its intended purpose, provided that the lessor has

11.2.1 damage caused by one’s own actions

11.2.2 has modified the rental equipment contrary to the information provided by the lessee.

11.2.3 has provided the lessee with equipment that, according to the information provided by the lessee, is not suitable for the lessee.

11.3 In all other respects, the lessee shall be liable for any damage caused by its activities to itself or to a third party in accordance with the applicable principles governing liability for damages.

12. GOVERNING LAW

These terms and conditions are governed by the law of the place of performance of the service, namely Finnish law.

13. DISPUTES

13.1 Disputes shall be resolved primarily through negotiations between the tenant and the landlord.

Disputes between a consumer residing outside the EU and a ski resort must be resolved in the district court of the service provider’s place of business.

In the event of a dispute, the terms of the agreement in the original language shall apply.

Payment service provider

Paytrail Oyj (2122839-7) acts as the payment intermediary and payment service provider in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as the payee on your bank statement or credit card bill and forwards the payment to the merchant. Paytrail Oyj holds a payment institution license. In the event of a complaint, please contact the product supplier first.

Paytrail Oyj, Business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä

www.paytrail.com